Refund policy

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at shop@softorra.com. Please note that returns will need to be sent to the following address: Room number 3,Laxman mhatre house, eksar goan, near Ajmera, eksar metro station.borivali west , mumbai 400103

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at shop@softorra.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at shop@softorra.com.

Return & Refund Policy

At Softorra, we are committed to delivering products that meet the highest standards of comfort and quality. If something isn’t right, we’re here to help.

Returns

We accept returns within 7 days of delivery.

To be eligible for a return:

The item must be unused, unwashed, and in its original condition.
All original tags and packaging must be intact.
The product must not show signs of damage, or alteration.

Items that do not meet these conditions will not be accepted for return.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

Items purchased during clearance or final sale
Gift cards (if applicable)

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

Your order number
Clear photos of the product
A brief description of the issue

Our team will review your request and arrange a replacement or refund at no additional cost.

Refunds

Once your return is received and inspected:

Approved refunds will be processed within 5–7 business days.
The amount will be credited to your original payment method.
Depending on your bank or payment provider, it may take additional time for the refund to reflect.

Exchange Policy

We currently offer exchanges only for:

Size issues
Manufacturing defects

Exchanges are subject to product availability.

Return Shipping

If the return is due to a defect or our error, we will cover the shipping cost.
For all other returns, shipping charges may apply and will be deducted from the refund.