Return & Refund Policy

At Softorra, we take pride in delivering high-quality products. Please read our policy carefully before placing your order.

Returns

We only accept returns if:

• The product is damaged or defective when delivered.
• You receive the wrong product.

To report a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

• Your order number
• Clear photos of the product
• A brief description of the issue

Email us at shop@softorra.com.

If your claim is approved, we will arrange a replacement or issue a refund at no additional cost.

No Returns for Wrong Orders

We do not accept returns if:

• You ordered the wrong product.
• You changed your mind after placing the order.
• The product does not meet your personal preference.
• The item has been used, washed, damaged, or is not in its original condition.

Exchanges

We are happy to offer exchanges for:

• Size changes
• Products ordered by mistake (exchange only, no refund)

Exchange requests are subject to stock availability.

The product must be unused, unwashed, with all original tags and packaging intact.

Customers are responsible for exchange shipping charges unless the exchange is due to our mistake.

Refunds

Refunds are issued only when:

• A damaged or defective product cannot be replaced.
• An incorrect product was delivered and a replacement is unavailable.

Approved refunds will be processed to the original payment method within 5–7 business days after inspection. Your bank or payment provider may take additional time to reflect the amount.

How to Request a Return or Exchange

Email us at shop@softorra.com with:

• Your order number
• Reason for the request
• Photos (if the product is damaged, defective, or incorrect)

Our support team will guide you through the next steps.