At Softorra, customer comfort and satisfaction are our priority. If you receive a product with a defect or wrong item, we are here to help.
Returns
Due to hygiene reasons, innerwear and camisoles cannot be returned once delivered, unless the product is damaged or the wrong item was sent.
Exchange
If you receive a damaged, defective, or incorrect product, you can request an exchange within 48 hours of delivery.
To request an exchange, please contact us with:
Your Order ID
Photos of the product
A short description of the issue
Conditions for Exchange
The product must be unused and unwashed
The product must be in original packaging
Request must be made within 48 hours of delivery
Refunds
Once the issue is verified, we will provide either:
Replacement of the product, or
Refund to the original payment method
Contact Us
For any return or exchange requests, please contact us at:
📧 Email: support@softorra.com
📱 WhatsApp: (8828828526)